Framework Financial values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website FrameworkFinancial.org or use our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect We may collect both personal and non-personal information from you when you visit our website or interact with our services:

Personal Information: This includes any information that can identify you, such as your name, email address, phone number, billing information, and any financial data you provide when using our bookkeeping services.

• Non-Personal Information: This includes data such as your IP address, browser type, device information, and usage statistics (e.g., pages viewed, time spent on the site) that helps us improve our website and services.

2. How We Collect Information We collect information in the following ways:

• Information You Provide: When you fill out forms on our website, create an account, or communicate with us via email or other channels, you provide us with personal information.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and serve personalized content and advertisements. You can manage cookie preferences in your browser settings.

• Third-Party Services: We may use third-party service providers (e.g., payment processors, analytics tools) that may collect data on our behalf.

3. How We Use Your Information We use the information we collect for the following purposes:

• To provide and improve our bookkeeping services

• To process payments and manage billing

• To communicate with you about your account, services, and updates

• To personalize your experience on our website

• To respond to your inquiries and support requests

• To send promotional materials, newsletters, and other communications (only if you have consented to receive such messages)

• To comply with legal obligations, resolve disputes, and enforce our agreements

4. How We Protect Your Information We take the security of your personal and financial information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage can be 100% secure, so we cannot guarantee absolute security.

5. Sharing Your Information We may share your information with the following parties:

• Service Providers: We may share your information with trusted third-party vendors who assist us in providing services (e.g., payment processors, data hosting, email marketing providers). These service providers are contractually obligated to protect your information and use it only for the purposes specified.

• Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request (e.g., to comply with a subpoena or court order).

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring party.

We will not sell, rent, or lease your personal information to third parties for marketing purposes without your consent.

6. Your Rights and Choices Depending on your location, you may have certain rights regarding your personal data. These rights may include:

• The right to access, correct, or update your personal information

• The right to request the deletion of your personal information

• The right to withdraw consent (where applicable)

• The right to object to the processing of your data

• The right to request data portability

To exercise your rights or if you have any concerns about how your information is being processed, please contact us using the contact details provided below.

7. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When no longer needed, we will securely delete or anonymize your information.

8. Children’s Privacy Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Third-Party Links Our website may contain links to external sites or third-party services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, with the updated "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.